AVP – Logistics Operations Full Time

Company is planning to ramp up our team and take big swings in 2021. We’re hiring individuals with entrepreneurial mindsets who can drive Logistics/Supply Chain vertical through 3PL/Courier partners. Expect high ownership, learning, and amazing work culture. You will be responsible for managing complete logistics operations through Courier/3PL Partners, building strategic relationships with new/existing 3PL/Courier partners, and developing supply chain capabilities to ensure the best customer experience, driving business goals & cost optimization.

Key KPIs are:

• Managing overall Forward, Returns & Reverse Logistic Operations with Courier partners.
• Should have a brief understanding of the Legal framework for taxes, levies & compliance related to Courier / Transportation / Supply Chain.
• Measure and improve on all operational KPIs across First Mile, Middle Mile, Last Mile & Returns.
• Define Standard Operating Process with Courier Partners across all legs & drive adherence of the same.
• Develop product roadmap with courier partners to improve on key KPIs across the entire life cycle of a shipment.
• Negotiate & align with Courier Partners in terms of Cost, SLA, Billing, Weight-Related aspects, thus managing overall P&L of the partner.
• Ownership of Customer & Seller Experience metrics.
• New Initiatives in the domains of Hyperlocal expansion, Cross Border Logistics, Cargo/B2B Logistics, etc.
• Strong people management with inter & intra team communications skills. Ideally, a Hustler, who can get things done, with little or no supervision.

Tagged as: communication skills, negotiation skills, partnerships, Vendor Management